This purse is very cute. I love this black cat. The design is very original. It is made with top quality, good materials and seams. The face is embroidery, not printed. The chain's length is adequate. The space for the contents is a little reduced: it can fit my iPhone 12 mini or iPhone X, my wallet, and keys. The bag came well packed and protected, it didn't bend and it didn't crumble. There is a little smell, but it will disappear soon. The order arrived on the expected date. I didn't need to contact the seller. Thank you.